Resolved

All of our servers and hosted websites are still up and running after the problems last night, and as it's been roughly 11 hours - we're closing this incident.

This was due to a network configuration change from our provider which had unindented consequences: https://status.linode.com/incidents/qcb6ksmsmz40. We'll be waiting for a full post-mortem, as this is falling well below our expected level of service from our provider.

If you have any questions, please feel free to email us (studio@dev.ngo) and we'll be more than happy to help.

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Recovering

Network connectivity has been restored, websites are accessible again and are currently working as expected.

We'll keep an eye on the situation for the next few hours to make sure everything is okay.

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Identified

Our provider is currently investigating the issue and is working on restoring connectivity: https://status.linode.com/incidents/qcb6ksmsmz40

We'll keep you updated once we have further news

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Investigating

Sites hosted on our standard hosting cluster are currently inaccessible due to a suspected network problem - we're currently investigating.

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Began at:

Affected components
  • Hosted websites