Resolved
Resolved

After monitoring our servers and hosted websites since the incident last night - everything is up and running, so we're closing this incident.

This was a temporary networking problem from our provider which caused sites to be inaccessible. All servers were up and running during this time, so all data was kept safe - however no web requests could be sent to them during this time.

We'll be waiting for a post-mortem from our provider in the coming days.

If you have any questions, please feel free to email us (studio@dev.ngo) and we'll be more than happy to help.

Avatar for
Recovering

Network connectivity was restored at around 00:05 BST.

We're currently keeping a close eye on the status of our servers to ensure everything is working as expected.

Avatar for
Identified

We're still waiting for a fix to be implemented, and will keep you updated once we have more news.

Avatar for
Identified

Our hosting provider has identified the problem, however we're still waiting for a fix to implemented.

Avatar for
Identified

Our provider is currently aware of a problem with their London data centre, we're currently waiting for an update: https://status.linode.com/incidents/b012y580dy3y

Avatar for
Investigating

We're currently aware of a problem with sites hosted on our standard hosting cluster - we're currently looking into this issue.

Avatar for
Began at:

Affected components
  • Hosted websites